Posted by on February 16, 2018
Dear Mrs. McVeigh,
I am getting really annoyed by going to the Whole Foods that I have been going to! I really find it at every Whole Foods on some level. Like I am annoying them that I am in their aisle or store. Always a comment of what I have purchased at the check out. Or in trying to talk to my kids, and being offended if they don’t talk back. It’s weird. I don’t want to feel judged or in people’s way while I shop for food. When I called to order my son’s birthday cake, the lady asked me what time I would like to pick it up. I said late afternoon would be great. She replied, “I didn’t ask you what around time you would like but an actual time. Can you handle that?” I replied, “Are you having a bad day?” This totally shocked her and snapped her out of it a little bit. How do you think I should handle their rude comment like that? Did I stoop to her level and sound rude back? Thank you.
You are not the only one who has every commented on Whole Foods employees coming across as snobby or judgmental. I think your reply was perfect to her. Sometimes people are just having a bad day, and do not realize how they come across. If you have a job where you are providing a service to people, you need to sound professional and accommodating at all times, without exception.
Whole Foods was recently acquired by Amazon, so let’s hope that the Whole Foods employees are trained to be as amazing at customer service as the Amazon employees are.